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Omnicron Electronics - Professional Voice Logging Recorders and Accessories - since 1975

Total Recall
Installation & Administration  Manual

se with Total Recall recorders running software V8.4.0, Remote Manager
software V8.4.0, and Record On Demand software V8.4.0.
 November 2009.
Links on this page are to text and images from the Installation & Administration Manual.
Click here for
User Manual V8.4.0  PDF


2    Conventions & Terminology 17  Menu Site Map & Default Parameters 32  Introduction
3    Overview 18  Configuring Total Recall 33  System Requirements
4    Compliance Statement REMOTE MANAGER 34  Installation
5    Safety Information 19  Introduction 35  Configuration
6    Power 20  System Requirements SNMP TRAPS
7    Preventative Maintenance 21  Compatibility between RM and TR 36  Event Types
8    Channel Upgrades 22  Installation 37  Trap Table
9    Unpacking 23  Configuring TR for RM Access GLOSSARY
10  Getting to know 24  Administrator Quick-Start Setup SPECIFICATIONS
11  Onboard Controls 25  User Interface LIMITED PRODUCTS WARRANTY
QUICK START GUIDE 26  Main Menu Bar 38  Limited Products Warranty
12   Introduction 27  Button Bar 39  Warranty Claims and Procedure
13   Quick Start - Installation 28  TR Configuration Tab LEGAL
14   Before you install 29  System Maintenance 40  ComsecTR Software License
15  Connecting to Analog Signals 30  Event Log Tab 41  GNU Public License
16  Switching on and getting started 31  Connecting through Firewalls  



1.    Introduction

This manual is intended for technical and/or network administrators who will be installing and configuring
Total Recall and the associated PC client software.

Refer to the Total Recall User Guide for information about using Total Recall’s recording features and functionality.

2.    Conventions and Terminology
    2.1.    Conventions

        2.1.1.    References

References to other manuals or other parts of this manual are indented, formatted in blue text, and marked with a hand symbol:
                             Reference example
        2.1.2.    Notes

Notes are indented, formatted in blue text with light gray borders, and marked with a note symbol:
                            Note example
        2.1.3.    Warnings

Warnings are indented, formatted in blue text with light gray borders, and marked with a warning symbol:
                             Warning example
        2.1.4.    Procedures

Descriptions of procedures for performing certain tasks are marked with a ‘cogs’ icon, and the purpose of the procedure is formatted in bold italic text:
                               Procedure Description Example
                                            1.       Procedural step example

        2.1.5.    Screen Navigation

Screen navigation (indicating the navigation required to reach the relevant screen or dialog) is formatted in blue text and marked with a menu icon:
                              Options Menu > General Settings

2.2.    Terminology

The following table lists some writing style conventions used in this manual and their associated meanings.



‘Select OK to save your settings’

Highlight (position the cursor over) the OK screen button, and press the [SELECT] key on the control panel

‘Select a date from the list…’

Highlight the relevant data field, and press the [SELECT] key repeatedly to cycle through the available options, until you reach the required value

‘Check the Recording Period check box’

Highlight the relevant check box, and press the [SELECT] key to populate it with a check mark

‘Enter the IP address…’

Highlight the relevant data field, and enter the IP address using the numeric keypad on the control panel

See the Total Recall User Guide for information
             on using the menu system.

Total Recall

3.    Overview of Total Recall

    3.1.    What is Total Recall?

Total Recall is a range of compact, cost-effective and self-contained digital voice loggers and recorders that provide secure audio capture and storage for up to 350,000 records or 60,000 recording hours of calls and/or other audio signals.

Total Recall is easily operated via a simple control panel and intuitive menu system, or remotely via a network using the Remote Manager Client software that is included with unlimited licenses as part of your solution.

Record on Demand software (also supplied with unlimited licenses) may be installed onto users’ PCs to allow configurable control over the calls that are recorded on their channel.

Depending on network type and configuration, Total Recall can also record the telephone numbers of incoming and outgoing calls, the time and date of the call, the duration of the call, and reference to a specific channel number or extension. All of this information can be used to search and retrieve calls from the internal hard drive database or from archive media.
    3.2.    Standard Features

·          Compact, self-contained, easy to install and operate.

·          Record analogue telephone conversations.

·          Record other analogue audio signals, such as two-way or broadcast radio.

·          Onboard storage for up to 350,000 records/60,000 hours of calls.

·          Archive recordings to DVD+RW, CD-R, CD-RW or (optional) BD-RE.

·          Secure and tamper proof recording format.

·          Export to MP3, WAV or secure TRC format.

·          Policy based recording control.

·          One-click real-time monitoring of calls.

·          Email and copy calls directly from Remote Manager on your Windows 2000/ME/XP/Vista32/Vista64 PC. Supplied free-of-charge and license free.

·          Powerful search capability.

·          Feature-rich call player.

·          All remote access, monitoring and management software included.

    3.3.    Optional Features

·          Blu-Ray (BD-RE) Archive Device (optional on both Desktop and Rack models).

·          Dual Hot-Swap Power Supplies (optional on Total Recall Rack model only).

·          Channel Upgrades: Total Recall Desktop can accommodate two Digital Signal Processor (DSP) cards, and Total Recall Rack can accommodate four DSP cards. Systems may be upgraded with 4, 8 or 12 channel cards.

·          Software Upgrades (optional on Total Recall Rack model only):

·         TCP/IP Network Call Archiving.

·         Simple Network Messaging Protocol (SNMP) Alarm Interface Support.

·         Station Messaging Detail Record (SMDR) Support.

                                  Contact your supplier for more information on
                                                obtaining upgrades for your
Total Recall system,
                                                or see and/or
 4.    Compliance Statement

    4.1.    European Model

The equipment has been approved in accordance with Council Decision 98/482/EC for pan-European single terminal connection to the public switched telephone network (PSTN). However, due to differences between the individual PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN network termination point.

In the event of problems, you should contact your equipment supplier in the first instance.

This device is designed to work on any network. This device is not dependent on physical and software switch settings. If this device is to be used outside of your area or different network, contact your vendor.

This device complies with Class A of EN55022: 1995 incl. Amendments 1 & 2.


This is a Class A product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures.

    4.2.    New Zealand Model

This device complies with Class A of AS/NZS3548:1995, incl. Amendments 1 & 2.


This is a Class A product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures.

8.1.8 Call logging (automatic set-up).

(b) “The call log incorporated in this equipment does not record all answered calls. The call log, therefore, may not agree with the Telecom account which may include calls not shown on the log.”

8.5 Recording functions.

(c) “All persons using this device for recording telephone conversations shall comply with New Zealand law. This requires that at least one party to the conversation is to be aware that it is being recorded. In addition, the Principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the personal information collected, the purpose for its collection, how it is used and what is disclosed to any other party.”

    4.3.    USA Model

FCC Rules, Part 15

Total Recall has been tested and complies with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, can cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at the user’s expense.


1.         FCC Part 68 Registration

Total Recall complies with FCC Rules, Part 68, and the requirements adopted by ACTA. On this equipment is a label that contains, among other information, the FCC Part 68 registration number. If requested, this number must be provided to the telephone company.

2.         REN

The ringer equivalence number (REN) is used to determine the quality of devices, which may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all, areas the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. 

NOTE:  RENs are associated with loop-start and ground-start ports.  It is not used for E&M and digital ports. The REN assigned to Total Recall is 1.5B. If requested, this information must be given to the telephone company.

3.         Service

In the event of equipment malfunction, all repairs should be performed by Comsec TR Pty Ltd or an authorized agent. It is the responsibility of users requiring service to report the need for service to Comsec TR Pty Ltd or to one of our authorized agents.  Service can be facilitated through our Factory office at:
  Comsec TR Pty Ltd,
  Unit 5, 7 Millennium Court, Silverwater,
  NSW 2128, Australia
  For USA and Canada, contact:   
  Omnicron Electronics
  581 Liberty Highway, Putnam, CT   06260

  Phone: (860) 928-0377   Fax: (860) 928-6477

The telephone company can ask you to disconnect the equipment from the network until the problem is corrected or until you are sure that the equipment is not malfunctioning.

4.         Facility Interface Information

In order to connect registered terminal equipment to the telephone company lines, the terminal equipment must utilize an FCC registered jack. Standardized jacks are used for this equipment. The following table contains Facility Interface Code (FIC), Ringer Equivalence Number (REN), Service Order Code (SOC) and network jack information for the equipment.

Port Identifier



Network Jack

Line 1 to 48




Link 1 to 4




The Total Recall interface connects to the Public Switched Telephone Network through a FCC registered NCTE that specifies the type of network jack to be used.

5.         Disruption to the Network

If the Total Recall disrupts the telephone network, the telephone company can discontinue your service temporarily. If possible, the telephone company will notify you in advance. If advance notice is not practical, they will notify you as soon as possible. You are also informed of your right to file a complaint with the FCC.

6.         Telephone Company Facility Changes

The telephone company can make changes in its facilities, equipment, operations, or procedures that can affect the operation of your equipment. If they do, you should be notified in advance so you have an opportunity to maintain uninterrupted telephone service.

7.         Electrical Safety Advisory

While Total Recall is fully compliant with FCC rules and regulations, it is recommended that an alternating current (AC) surge arrestor of the form and capability suitable for the model purchased be installed in the AC outlet to which the Comsec TR Pty Ltd products are connected. Consult with your distributor as to the surge protector requirements for your equipment.


a)      If a ruling is required on the legality of recording in your country, please seek legal advice.

b)      This product must not be used for illegal or unauthorized recording purposes.

5.    Safety Information
                         WARNING: Potential electrical shock hazard.

Always follow basic safety precautions when using this product to reduce the risk of injury from fire or electrical shock. The
Total Recall must be installed by qualified service personnel. Observe the following:

1.       Read and understand all instructions in the user manuals.

2.       Observe all warnings and instructions marked on the product.

3.       Use only a grounded electrical outlet when connecting Total Recall to a power source. If you are unsure the outlet is grounded, have a qualified electrician check this.

4.       First connect the Total Recall to grounded electrical outlet, and only then connect the appropriate interface lines.

5.       Do not touch the contacts on the ends of any of the cables used with Total Recall. If any cable becomes damaged, have it repaired immediately.

6.       Shut down and unplug Total Recall from power outlets and telephone jacks prior to cleaning.

7.       Do not open Total Recall. There are no user serviceable parts inside Total Recall. Refer all servicing to qualified personnel.

6.    Power

Total Recall Desktop:

·          Single Mini-ATX auto sensing 100-240 VAC, 50-60 Hz 180W PSU.

Total Recall Rack:

·          Standard Single Mini-ATX auto sensing 100-240 VAC, 50-60 Hz 180W PSU.

·          Optional Hot-Swap 300+300W PSU.

The maximum power draw for Total Recall Desktop and Rack is 80W.
7.    Preventative Maintenance

The Total Recall recorder needs regular maintenance to ensure maximum performance at all times.

As with most computing devices, Total Recall has a fan that provides airflow across the processor to keep it cool, and a filter to ensure that the air is clean.

Every 3 months a message will appear on the Total Recall screen to indicate that filter maintenance is required.

The filter should be washed in warm soapy water, and then rinsed thoroughly and allowed to dry completely prior to being replaced.

New filters are available from your supplier. After maintenance is complete, select OK to remove the message.

8.    Channel Upgrades

    8.1.    Analog Channel Upgrades

Total Recall analog channel upgrades require additional interface cards, which are available in 4, 8 or 12 channel capacities per card. TR Desktop can accommodate 2 analog interface cards (for a maximum of 24 channels), while TR Rack can accommodate 4 analog interface cards (for a maximum of 48 channels).
                      Contact your dealer for more information on obtaining
                                    channel upgrades, or see and/or
9.    Unpacking

Total Recall is supplied with the following items:

·           Total Recall unit.

·           On / Off Key.

·           Remote Manager CD (PC client software).

·           Record On Demand CD (PC client software).

·           Power cable.

·           A blank CD-R.

·           Total Recall Installation and Administration Guide.

·           Total Recall User Guide.

·           A crossover network cable for connecting directly to a PC.

·           Four rack mounting screws & nuts (Rack unit only).

Telephone line cables are not supplied with Total Recall, as individual installations may require differing lengths of cable.

If connection is required to the MDF or distribution frame, it is advisable to have a certified telecom technician install the telephone cabling required for the recorder.
                            To prevent loss of power and interruptions to recordings,
                                    it is very important to connect
Total Recall to a UPS power
                                    system. Due to the nature of
Total Recall’s database, power
                                    disruption during recording may cause damage to open
                                    files, and the recordings may be lost entirely


Continue on to Section 10


                             Prevent costly mistakes - record all important phone and two-way radio conversations. Compact, economical recorders that document every word of your important conversations.
                                   OMNICRON ELECTRONICS
                        581 Liberty Highway,  Putnam, CT  06260

(860) 928-0377

(860) 928-6477

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